Privacy Policy

Introduction and Purpose

This privacy policy outlines how we handle your personal information, explaining the collection, use, disclosure, and protection of your data when you engage with our products, services, or website.

This policy should be read alongside our terms and conditions, cookies policy, and any other referenced documents. It was last updated in January 2024 and undergoes regular review.

About CBTHUB

CBTHUB, owned and operated by CBTHUB LTD, was established in England and Wales in 2023 with registration number 1230984.

We are a “data controller” under the Data Protection Act 2018 and the UK General Data Protection Regulation, responsible for processing your personal data and determining its purposes and means. Our headquarters is located at:

CBTHUB Main Office, 12 Morecambe Road, Lancaster LA1 5JA.

For inquiries regarding this Policy or your personal information, you can fill out the contact form on our website or email info@cbthub.org.

How We Collect Information

To provide our services effectively, we collect information through various channels:

  • Directly from you: When you request information, become a member, participate in surveys, or contact us.
  • Indirectly through our website: Your interactions with our website are recorded and stored, as detailed in our cookies policy.
  • Through other platforms: For instance, with your consent, we may gather information from social media.

Types of Information We Collect

We collect the following information:

  • Personal Identifiable Information (PII): Such as name, email, phone number, and address.
  • Financial details: Provided by you for transactions.
  • Usage Information: Including IP address, browser type, and device information.
  • Cookies and Tracking Technologies: Used to understand your online activity and preferences.

How and Why We Use Information

We use your personal information for various purposes, including:

  • Providing services and communication.
  • Personalising and enhancing user experience.
  • Analysing and improving our offerings.
  • Marketing to subscribers based on preferences.
  • Compliance with legal obligations.

Legal Basis for Processing Information

We process your information lawfully based on:

  • Consent: Provided by you for specific purposes.
  • Contractual Necessity: When processing is essential for a contract.
  • Legal Obligation: To comply with relevant laws and regulations.

Marketing and Advertising

We only contact you through agreed-upon channels, providing information about our work and products. You can update your choices and opt-out of receiving marketing communications at any time by contacting us or clicking the unsubscribe link at the bottom of the relevant communication.

Please note that when you update your communication preferences it can take up to 28 days to take effect across all our systems.

Data Security Measures

Keeping personal data safe is a critical responsibility for any organization that collects and processes personal information. We employ several practices to safeguard yours, such as:

  • Limiting access to authorized personnel.
  • Collection of necessary data only.
  • Regular data review and deletion.
  • Up-to-date software and security systems.
  • Having backup and disaster recovery plans.
  • Compliance with data protection laws.

In case of a data breach, we will notify you and the appropriate authorities as legally required.

Reservations

While we implement measures to protect your data, internet transmission carries risks. We are not responsible for the privacy practices of linked sites.

Our website may contain links to other sites. This privacy statement does not cover the information practices of those websites or advertisers.

Any debit or credit card details which we receive on our website are passed securely to Sage Pay, our payment processing partner, according to the Payment Card Industry Security Standards.

Your Choices and Rights

  • You have control over your account information and settings, including the ability to correct, download, or delete data. However, please note that if we require personal data as part of an agreement, such as for processing payments, and you fail to provide this data upon request, we may be unable to fulfil the contract we have with you. In such instances, we may need to cancel our agreement, but we will notify you promptly if this becomes necessary.
  • You can opt-out of marketing communications as addressed above.

Disclosure of Your Personal Data

We do not sell your personal information for marketing purposes. However, we may share data with trusted partners and suppliers for specified purposes.

Updates to this Policy

We may update this policy periodically to reflect changes in practices or legal requirements. Please review it periodically.

Contact Us

For questions or requests regarding this Privacy Policy or your personal information, you can contact us at info@cbthub.org

By engaging with our marketing and advertising, you agree to the terms outlined in this Privacy Policy.